Russell was very courteous and helpful when we were buying a car. This very quickly changed when we asked for a refund as car has spent more time back on his forecourt and in the garage trying to fix faults than it has on the road. Now in ongoing struggle to get refund, trading standards involved etc. First car experience for my daughter has been absolutely ruined.
Same issue here. Trying to get money back is a nightmare. Car been in garage 5 times. Promised refund but story changes every time I contact them. Now they want proof that blackbox is not causing problem even though it was fitted and removed through insurance company and the fault was present before it was fitted ( I note from some other postings a few customers having similar issues). Car has been with them now for 2 weeks awaiting refund and have had to escalate issue to trading standards.Dealer told me to talk to the Queen'.... quality service then!!!Also notice the facebook page is down... wonder why?
Not even worth 1 star, as a previous review stated the same thing happened to me. car was sold unsafe to drive with several major faults. Mercedes garage said there is no chance it should have passed an Mot. refused to cooperate with the rejection so the finance company are having to sort it. Car was filthy on pick up too with 3000 miles over the advertised mileage. AVOID
Still going through the motions to get a full refund after buying a car from here! Total nightmare but getting there now. Independent assessment getting done by the finance company and the trade and standards have now started there investigation into the appalling after sale service from both Colin and Russell! Ps once I've got the money back from the vehicle. I'll be going to small claims court for all the money I've spent on hire cars etc! I'm not going to stop until its all settled. I've got all the time in the world. DO NOT BUY A CAR FROM THIS DEALER YOU WILL BE TAKING YOUR LIFE IN YOUR HANDS!!!THIS GARAGE WILL TRY ANYTHING!They have reported I installed a CB radio to the vehicle which damaged wiring? There is no cb radio installed in the vehicle. I do static radio RX and the radio has its own power supply! The only thing that the vehicle ever had was a detachable rubber based magnetic antenna mount on the roof! They also report I was off road with the vehicle which damaged the propshaft? I only drove it from your garage to the garage that done the diognostic! When did I have time to take it off road? Its spent more time in your hands than mine! If you recall since I got the initial report done you have not been in contact with me or seen the vehicle so again more LIES!The saga continues!
We purchased a used Saab 9.3 around 3 months ago from this dealer. The sales staff were very friendly and helpful. The car has been great - no problems at all. We are delighted with purchase and the dealer. Excellent customer service - thank you Colin and Russell
Auto cars prestwick is a UK Car Dealer based in Prestwick, Scotland. Auto cars prestwick is located at 19 Monkton Rd, Prestwick KA9 1AP, UK.
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